Returns & Exchanges
At EKO Home, we want you to love your space, which is why we offer a 30-day return policy for most items in original condition. If your home accessory or furniture piece isn't the perfect fit, we are here to make the return process simple and sustainable.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original eco-friendly packaging to ensure they remain protected during transit.
Ship It Back
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing